Privacy Policy

Introduction

Welcome to https://personal-injury-advice.scoopsurge.com! We are dedicated to maintaining a safe and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy outlines the comprehensive approach we take to handle personal data, in alignment with various international privacy laws and regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://personal-injury-advice.scoopsurge.com
All applications, services, and digital products offered by Personal Injury Advice (hereafter referred to as ‘the Company’ or ‘we’)
Any interactive features on our websites that require user participation
Communications initiated by us, such as newsletters, emails, phone calls, and text messages

Please note that this policy does not extend to external platforms, applications, or services accessed through links on our site. These third-party entities have their own privacy policies, and we encourage users to review them before engaging with these services.

Processing Activities

Your interactions with us may involve various data processing activities, including:

User Accounts: When you create an account with us, we collect and store your account information, such as your name, email address, and password.
Payment Details: For any transactions, we securely process payment information, including cardholder details and billing addresses.
Financial Records: We may retain financial information for accounting purposes and to facilitate future transactions.
Purchase History: Data related to your purchases, such as products ordered and dates, is kept for record-keeping and analytics.
Device Identification: Our systems may collect unique identifiers from your mobile devices to enhance user experience.
Location Data: With your consent, we access location information to provide personalized content and services.
Feedback and Reviews: We encourage user feedback and may collect it through surveys or review systems.
Social Media Integration: If you connect your social media accounts, we’ll access the public information from those profiles.
Product Interaction: We track interactions with our products to improve functionality and personalize recommendations.

Personal Data Collection

The types of personal data collected by us include:

Account Information: This includes login credentials, user preferences, and profile settings.
Payment Information: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored.
Financial Details: We may collect bank account information for direct deposits or payments.
Purchase Data: Items purchased, quantities, prices, and order summaries.
Device Identifiers: Unique device IDs, IP addresses, browser types, and operating system details.
Location Data: GPS coordinates, city, state, and country information (only with user consent).
Feedback and Communication: User-generated content, comments, reviews, and messages.
Social Media Details: Profile pictures, user names, and public posts from social media platforms.
Product Interactions: Search history, page views, clickstream data, and product preferences.

We collect this data through various means: user input forms, account settings, checkout processes, website analytics tools, browser cookies, and third-party service providers.

Cookies

Cookies are small text files placed on your device to enhance your browsing experience and provide valuable insights for us. We use cookies categorized as:

Strictly Necessary: These ensure basic functions of our website, like login sessions and navigation.
Preferences: They remember user preferences, such as language settings and display choices.
Analytics: Analytics cookies track visitor behavior to improve our services and content.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

Personal Data is retained by us for valid business purposes and legal obligations. The duration of data retention depends on the type of information:

Account Information: Retained until the account is active or closed at user request.
Payment Details: Securely stored for a minimum of 7 years due to financial regulations.
Purchase History: Kept for 5 years post-purchase for analytics and customer support.
Communication Records: Retained for 2 years for record-keeping and marketing purposes (with user consent).
Location Data: Deleted once the user revokes access or after a specified period as required by privacy laws.

Once the retention period expires, or when data is no longer needed, we securely delete or anonymize the information.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

Access: You can request access to the data we hold about you and its details.
Rectification: The right to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): In some regions, you can request the deletion of your data.
Restriction: Limiting the use of your data under certain circumstances.
Portability: Receiving a copy of your data in a structured format.
Objection: Opposing the processing of your data for specific purposes.
Non-Discrimination: You have the right to take legal action if we discriminate against you due to exercising your data rights.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests in accordance with applicable law.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website. We encourage users to review this policy periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy and data protection, please contact us:

Email: [email protected]
Mail: Personal Injury Advice, Data Protection Team, [Street Address], [City, State, ZIP Code]